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App support
Mixavio Support
Mixavio is a private media player for iPhone. This page describes the flow in the app, labels can change with updates.
How do I import local media?
Select files through Apple's file picker. Depending on the function, Mixavio adds them to the local library as a reference or as an imported copy.
Which media formats are supported?
Depending on the support of Apple's frameworks, MP3, AAC, M4A, ALAC, FLAC, WAV, AIFF and CAF as well as MP4, M4V and MOV, among others. Whether a file plays depends on the file, the codec, the device and iOS. There is no guarantee for every codec combination.
Can I import a whole folder?
Yes, folders can be imported through the file picker. With large folders the import can take a moment.
How do I import a video?
Select the video through the file picker or, where offered, the photo picker. From suitable videos you can then create an audio version.
How do I add a server?
Add a new source in the settings, choose the type and enter the address and credentials of your server. Mixavio connects directly to that server. Use HTTPS where possible.
How do I connect Navidrome or an OpenSubsonic server?
Choose OpenSubsonic as the type and enter the address of your Navidrome or OpenSubsonic server as well as user name and password. The server is run by you, not by Tommsel.
How do I connect Jellyfin?
Choose Jellyfin as the type, enter the server address and your credentials and test the connection. The server is managed by you or your operator.
How do I connect WebDAV?
Choose WebDAV as the type and enter the address of the shared folder as well as the credentials. If there are problems, check the address, the permissions and the certificate of your server.
What is the local network permission?
If you connect a server on your home network, iOS can ask for the local network permission. It serves the direct connection to local servers you have configured. Without it, Mixavio cannot reach local servers. You can change it in the iOS settings.
What are home and remote endpoints?
For a source you can store an address on your home network and one for access from outside. Mixavio runs no VPN. For access from outside you need your own solution, for example Tailscale, WireGuard or a VPN.
The server cannot be reached
Check the address and port, whether the server is running and whether you are on the right network. For local servers the local network permission must be allowed. On the go, the remote endpoint needs a reachable address or your VPN.
The password is not accepted
Check the user name and password directly on the server, for example in its web interface. Then enter them again in Mixavio. Mixavio cannot reset passwords, the operator of your server does that.
How do I download tracks?
You can download tracks from your servers for offline use. Which download options are included in Free and in Mixavio Pro is in the App Store description.
How do I remove a download?
Remove the download in the app on the respective track. The track stays on your server, only the local copy is deleted.
Can I download a track again?
Yes, as long as the track is on your server and reachable, you can download it again.
How do I create an audio version from a video?
On a suitable video, choose Create Audio Version. Mixavio creates a standalone audio file locally that you can use like a normal song. The original video is kept unless you delete it yourself.
Why does Mixavio create M4A and not MP3?
The audio version is created as M4A with AAC. This is the format Mixavio produces for it. MP3 is not produced.
How does the equalizer work?
For supported local and compatible audio media, Mixavio offers a 10 band equalizer with presets, preamp, left right balance and optional mono. The settings are stored locally.
Why is the equalizer in bypass for some remote streams?
Mixavio deliberately plays certain server streams without sound processing to prioritize stable playback. The equalizer therefore does not apply to every remote stream. Local and downloaded media can differ.
Bluetooth and AirPods
Mixavio uses Apple's audio routing. iOS handles connection and behavior of Bluetooth devices and AirPods, and it depends on the device, iOS and accessories. Mixavio does not control hardware connections.
AirPlay
You can send playback to AirPlay destinations through the system. Availability and behavior depend on your destination, your network and iOS.
Background playback and Lock Screen
Mixavio is designed for background playback and uses Now Playing, Control Center and the Lock Screen. If the controls do not respond, restart playback in the app and check the iOS settings for background activity.
How do I create playlists?
Create a new playlist in the library, add tracks and add a description and artwork if you like. Playlists are stored locally on your device.
What are Favorite Songs?
Tracks you mark as a favorite appear in the Favorite Songs area. The status is stored locally.
What are trim and playback range?
You can set the start and end of playback of a track. The original is not changed, the setting is stored locally. Which options Free and Mixavio Pro include is in the App Store description.
What is free and what belongs to Mixavio Pro?
Mixavio is free to download and starts in the Free state. Mixavio Pro unlocks additional functions, the exact scope is in the App Store description. The current price is shown through Apple before purchase.
How do I restore purchases?
Choose Restore Purchases in the app. The restore runs through Apple StoreKit and checks whether your Apple account has a valid entitlement.
How do I manage or cancel a subscription?
You manage and cancel subscriptions with Apple, in the settings of your Apple account under Subscriptions. Mixavio cannot cancel subscriptions itself.
How do I delete data?
You remove media, downloads, favorites, playlists, sources and credentials with the functions of the app. What stays on external servers is explained on the privacy choices page. A central Delete All Data function is not promised here.
Where do I find privacy information?
You find the privacy policy, the privacy choices and the security page through the links at the bottom of this page.
How do I report an accessibility barrier?
Write to us through the contact option below and, if possible, include the device, iOS version, the affected screen or function and, if you like, the assistive technology you use. More is on the accessibility page.
How do I report a security issue?
Write to the email address below with the subject Security: Mixavio. Do not send passwords, tokens, private server URLs or private media files unprompted. More is on the security page.
How do I reach support?
Write to us by email using the contact block further down on this page. You find the provider details in the legal notice.
Contact
Send problems or questions directly by email.
tshfm78@gmail.comFor bug reports, please include if possible:
- iPhone model
- iOS version
- affected screen or function
- source type, if relevant (Navidrome, OpenSubsonic, Jellyfin or WebDAV)
- short description
Please do not send passwords, tokens, complete private server URLs with credentials or private media files unprompted.
- Provider
- Tom Silas Helmke
- Legal address
- c/o Online-Impressum #4746, Europaring 90, 53757 Sankt Augustin, Germany