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App support

Pourniva Support

Pourniva is a native iPhone and iPad app for cocktails, mocktails and drinks. The app is in development and not yet available on the App Store. This page describes the planned flow, and labels in the app can change before release.

The app does not start or the catalog does not appear

Update the app, restart it, and check that your device has enough free storage. The catalog is stored locally in the app and needs no internet connection for that.

I cannot find a drink

Check the search term and active filters. The local catalog currently holds 50 drinks, 10 of them alcohol-free, and is not complete yet. If a drink is missing, you can create your own drink.

How do the home bar and matching work?

You record locally which ingredients you have. Pourniva then shows you which drinks you can make right away, which ones are missing one or two ingredients, and which are possible with an explicitly defined substitute.

Why does a drink say “1 ingredient missing”?

Then exactly one ingredient of the recipe is missing from your home bar. Pourniva shows you which one. Pourniva matches ingredients through controlled ingredient hierarchies and not through similar names.

How do substitute ingredients work?

A substitute only counts if it is explicitly defined for the recipe. Pourniva does not suggest substitutes based on fuzzy name matching.

How do I change portions and units?

Adjust the portions and the amounts are converted accordingly. Amounts can be shown in ml, cl and oz.

How does the Mixing Mode work?

The guided Mixing Mode takes you through the preparation step by step, with ingredients and amounts, glass, tools and technique. Technique visualizations respect Reduce Motion.

How do the timers work?

Timers in the Mixing Mode run locally in the app and need no internet connection.

How do I create a personal version?

Save a personal version of a drink and adjust, for example, amounts, ingredients, garnish, tips, rating and photo. The curated original stays unchanged.

How do I create my own drink?

Create a completely new drink. It is stored locally and used in the same mixing flow as curated recipes, including your own tips for each mixing step.

How do I add my own bottles?

Add your own spirits or bottles to your bar. You enter your own ABV value yourself. It is user input and is not presented as verified.

How do I add my own photo?

Choose a photo through Apple's PhotosPicker. Pourniva stores an optimized copy and a thumbnail of it locally. The original photo in Apple Photos is not changed. You can remove the photo from the recipe again.

A photo cannot be loaded

Choose the photo again or a different photo and check your free storage. If a photo is not held locally on the device, iOS may have to load it first when you choose it. That is a function of iOS and not of Pourniva.

How do I import a .drinkrecipe file?

Imported files are read and validated locally, and no external resources are loaded. Imported recipes are not automatically curated or verified Pourniva recipes. Check the source of a file before you use it.

How do I export and share recipes?

Share cards and .drinkrecipe files are created locally. They only leave the app when you send them to a destination through the iOS share sheet. Private notes are not included automatically. The destination you choose has its own terms.

How accurate are alcohol and energy figures?

They are local estimates based on the available ingredient information and your input, not an exact value for the finished drink. The energy only refers to the alcohol, not to the whole drink. Do not use the values for medical decisions or the question of whether you may drive. Pourniva does not calculate a blood alcohol value.

Where is my data stored?

Home bar, favorites, collections, history, ratings, notes, your own drinks and photos are stored locally on your device. There is no account and no backend of its own for them.

Where do I find privacy information?

You find the privacy policy and a practical overview of your privacy options through the links at the bottom of this page.

How do I delete data?

You delete individual content with the functions of the app, for example favorites, personal recipes, your own bottles and photos. Whether the app additionally offers a central delete function will be described at release. Deleting the app removes its local data as far as iOS provides for it. You delete exported files separately.

How do I report an accessibility barrier?

Write to us through the contact option below and, if possible, name the device, iOS version, the affected screen or function and, if you wish, the assistive technology you use. More is on the accessibility page.

How do I reach support?

Write to us by email using the contact block further down on this page. You find the provider details in the legal notice.

Contact

Send problems or questions directly by email.

tshfm78@gmail.com

For bug reports, please include if possible:

  • iPhone or iPad model
  • iOS or iPadOS version
  • affected screen or function
  • short description

Please do not send private photos, complete recipe collections or unnecessary device data.

Provider
Tom Silas Helmke
Legal address
c/o Online-Impressum #4746, Europaring 90, 53757 Sankt Augustin, Germany